SafetyCall International, PLLC/Pet Poison Helpine, Remote

We’re hiring remote CVTs to work from home in Wisconsin! Are you looking for a fulfilling, hands-off position in the vet field? Check us out!

Come see why our employees have voted us a Top Workplace for 8 years!

Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services.  SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview video at www.safetycall.com.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Position Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side. Information Specialists also handle minor human exposures.

Schedule

Full time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours and are primarily evening shifts (shift start times ranging from 2pm-6pm CST and shift end times ranging from 10pm-2:30am CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shift 8 ½ hours and will include mid, evening and late evening shifts between the hours of 10am-12am CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

 

Required Experience, Skills, Knowledge and Abilities

  • Active CVT/LVT/RVT certification.
  • 1+years of work experience in a veterinary clinic/hospital is preferred
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no laptops or Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.